How do I return an item?
Eastside Catering Services, we stand by the quality of our products. To keep our customers satisfied, returns are a simple
and easy process.
If after receiving
your order you are not satisfied with the product, simply email us or call our customer service department
at 404-578-1653 to request a return within 15 days. Once your return has been approved, you may
return the item for a refund of the product minus shipping charges. Example: If you order a product that's
$69.95 plus $12.00 shipping, you are responsible for the return shipping charges and we will refund the amount of $69.95.
We do not charge a restocking fee.
online videos and eBooks are non-refundable.
If you purchase a product that offers free shipping, the
actual shipping charge will be deducted from your refund.
We will accept returns as long as the item(s) are unused
and in their original condition.
We cannot accept partial returns on wedding favors (i.e. if you
ordered 100 favors, we cannot accept a return for 50 of them).
Please inspect all merchandise upon receipt. If an
order needs to be returned due to damage in shipping or an error made on our part, we need to be contacted within 3 business
days of receipt of the merchandise to obtain a return authorization so that we can immediately file a damage claim with the
If you plan to take the items to another location (other than the original shipping address) such
as for a destination wedding, please inspect the merchandise prior to transporting it as we can only issue a call tag or reimburse
return shipping costs for domestic shipments. We do not issue call tags or refund shipping costs from international locations
if the package has been taken from its original shipping location.